Pluria Platform Terms of Service

Last updated July 2026

Welcome to Pluria! These Terms of Service ("Terms") govern your access to and use of the Pluria Platform. Please read them carefully.

1. Introduction and Acceptance

1.1. About Pluria.

These Terms are between You (defined below) and Pluria International Inc. ("Pluria", "we", or "us"), a Delaware corporation with headquarters at 838 Walker Rd Suite 21-2, Dover, DE 19904. Pluria operates a technology platform designed to assist companies with hybrid and remote teams by enhancing team collaboration, flexibility, and engagement through access to a network of workspaces.

1.2. The Platform and Services.

These Terms apply to your use of the Pluria technology platform (collectively, the "Platform"), which includes our mobile applications ("Pluria Application"), associated websites (including any Client administrative portal and Analytics Portal), software, and related processes. The Platform provides access, on a subscription, enterprise, self-service, pay-per-use, or other model made available by Pluria from time to time, to identify, book, and utilize a network of third-party flexible workspaces, including coworking spaces, private offices, meeting rooms, private company offices, and work-friendly cafés ("Spaces"). The functionalities and services offered via the Platform to facilitate this access are referred to as the "Services."

1.3. Who These Terms Apply To.

These Terms apply to any and all individuals who access or use the Platform (“You” or “you”). This includes:

• "Client" or "Employer". The business entity that has entered into a Service Agreement with Pluria for the provision of Services and authorizes the Users or Client Administrators to access the Platform and the Services.
• "Users". Individuals (such as employees, contractors, or other personnel) authorized by an Employer to use the Platform to book and access Spaces, including employees, contractors, consultants, collaborators, personnel authorized by an Employer, and individuals accessing the Platform directly through Pluria for Teams or another self-service product made available by Pluria.
• "Client Administrators". Individuals authorized by a Client to access administrative features of the Platform, such as managing User accounts or viewing analytics via the Client Account or Analytics Portal.
• "Pluria for Teams Customers" or "Account Owners". Individuals, companies, small teams, professional groups, or other users who create an account directly with Pluria, provide a payment method, and purchase access to Spaces on a self-service, pay-per-use, or similar basis.
• "Team Members". Individuals invited, authorized, or managed by an Account Owner to access or use the Platform or Services under a Pluria for Teams account.
• Other visitors or users of any publicly accessible parts of the Platform.

1.4. Binding Agreement.

By accessing, downloading, registering for, or using the Platform in any way, you agree to be bound by these Terms. If you do not agree to all of these Terms, do not access or use the Platform.

1.5. Relationship to Other Agreements.

Service Agreement. If you are accessing the Platform as a User or Client Administrator authorized by an Employer, your use is also subject to the terms of the Service Agreement between Pluria and that Employer ("Service Agreement"). The Service Agreement governs the commercial relationship, fees, and liability between Pluria and the Employer entity, and certain Employer obligations regarding User management. In case of a direct conflict between these Terms and the Service Agreement regarding the Employer entity's rights or obligations, the Service Agreement will prevail.

Privacy Policy. Your use of the Platform is also subject to our Privacy Policy, which describes how we collect, use, and share personal data. Our Privacy Policy is available at https://pluria.co/privacy-policy

Pluria for Teams and Self-Service Access. If you access the Services through Pluria for Teams or another self-service product, these Terms, together with any order flow, booking confirmation, pricing page, payment terms, cancellation policy, workspace-specific rules, and other terms presented through the Platform, govern your contractual relationship with Pluria. In that case, there may be no separately negotiated customer agreement, and these Terms will serve as the primary contractual framework between you and Pluria.

2. Eligibility and Account Management

2.1. Eligibility.

You must be at least 18 years old to create an Account, act as an Account Owner, manage a Pluria for Teams account, provide a payment method, make bookings, or accept these Terms on your own behalf or on behalf of any company, team, organization, or other entity.

Minors may access or use the Services only if they are authorized by an Employer, Client, Account Owner, Client Administrator, team manager, parent, legal guardian, or other adult account manager who is at least 18 years old and assumes full responsibility for the minor’s access to and use of the Platform and Services. Such responsible adult must ensure that the minor complies with these Terms, all Space rules, safety instructions, check-in and check-out requirements, and any applicable laws or policies.

If you access the Services through an Employer or Client, you must be authorized by that Employer or Client. If you create or manage a Pluria for Teams account, you represent and warrant that you have authority to bind yourself and, if applicable, the company, team, organization, or other entity on whose behalf you access or use the Services.

2.2. Account Registration.

To access the Platform, you must register for an account ("Account"). This may be initiated by you, by a Client Administrator on behalf of your Employer, or by Pluria based on information provided by an Employer.

2.3. Account Information Accuracy.

By agreeing to these Terms, you agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. Pluria may suspend or terminate your Account if any information provided is found to be inaccurate, not current, or incomplete.

2.4. Account Security.

You are responsible for safeguarding your Account password and any other credentials used to access the Platform. You agree not to disclose your password to any third party. You are the sole responsible for any activities or actions taken under your Account, whether or not you have authorized such activities or actions. If you are an Account Owner, you are also responsible for all activity, bookings, cancellations, no-shows, charges, and use of the Services by Team Members, guests, minors, or other users invited, managed, or authorized through your Account, except to the extent caused by Pluria’s willful misconduct or where liability cannot legally be excluded. You must notify Pluria immediately of any known or suspected unauthorized use of your Account.

2.5. No Account Sharing.

Accounts are personal to the individual registrant. You may not share your Account credentials or allow others to access or use your Account.

3. License to Use the Pluria Platform

3.1. Grant of License.

Subject to your compliance with these Terms, any applicable Service Agreement, Pluria for Teams terms, payment terms, booking rules, account limits, internal authorizations, and any other terms or policies applicable to your Account, Pluria grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license during the term permitted by Pluria or your Employer's Service Agreement, to: (a) download, install, and use the Pluria Application on a mobile device owned or controlled by you; (b) access and use the Platform within the limits foreseen in the Services Agreement and internal authorizations by the Client.

3.2. License Restrictions.

You shall not, directly or indirectly:

1. copy, modify, translate, adapt, or otherwise create derivative works or improvements of the Platform or any part thereof;
2. rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer, or otherwise make the Platform or Services available to any unauthorized third party;
3. reverse engineer, disassemble, decompile, decode, or otherwise attempt to derive or gain access to the source code of the Platform or any part thereof;
4. bypass, breach, circumvent, disable, or otherwise interfere with any security device or protection used for or contained in the Platform;
5. remove, delete, alter, or obscure any trademarks or any copyright, trademark, patent, or other intellectual property or proprietary rights notices provided on or with the Platform;
6. use the Platform for purposes of competitive analysis, the development of a competing product or service, or for any other purpose that is to Pluria's commercial disadvantage;
7. use the Platform in any manner or for any purpose that infringes, misappropriates, or otherwise violates any intellectual property right or other right of any third party, or that violates any applicable law; or
8. use the Platform for any purpose other than its intended purpose as described herein and in any applicable documentation.

4. Use of Services via the Platform

4.1. Booking Spaces.

As a User, you may use the Platform to search for, view details of, and book available Spaces. All bookings are subject to availability, confirmation via the Platform, these Terms, the Service Agreement between Pluria and your Employer, and any specific rules or policies set by the third-party Space provider ("Partner") made available through the Platform or at the Space itself.

4.2. Pluria for Teams Accounts.

Pluria for Teams allows Account Owners to create a self-service account, add or invite Team Members, maintain a payment method, and book or purchase access to Spaces on a pay-per-use basis through the Platform.

The Account Owner is responsible for managing the Pluria for Teams account, including inviting and removing Team Members, maintaining accurate account and billing information, selecting or updating the payment method, monitoring bookings, and ensuring that Team Members, guests, minors, and other authorized users comply with these Terms, all applicable Space rules, and any booking-specific conditions shown in the Platform.

Any booking, purchase, access request, cancellation, no-show, or other activity made through a Pluria for Teams account by the Account Owner, Team Members, guests, minors, or other authorized users may be treated as authorized by the Account Owner and may result in charges to the payment method associated with the account, subject to the applicable booking terms and cancellation policy.

4.3. Flexible Points.

You acknowledge that using certain Services will deduct "Flexible Points" from your Employer´s account. Pluria will determine the number of Flexible Points required for each Service, and reflect it on the Platform or outlined in your Employer’s Commercial Offer. All billing and payments related to Enterprise subscriptions, Flexible Points, credits, usage units, and other Enterprise Services are managed directly between Pluria and the Employer or Client under the applicable Service Agreement. Users accessing the Services through an Employer or Client are not personally responsible to Pluria for Enterprise subscription fees, except for any separate purchases, guest access, additional services, damages, penalties, or other charges expressly accepted by the User through the Platform.

Under Pluria for Teams or another self-service or pay-per-use product, bookings and other Services may be charged directly to the payment method provided by the Account Owner or User, as disclosed through the Platform at the time of booking or purchase.

4.4. Payments for Pluria for Teams.

If you use Pluria for Teams or another self-service paid product, the Account Owner must provide and maintain a valid payment card or other payment method accepted by Pluria. By adding a payment method, creating a booking, confirming a purchase, or allowing Team Members, guests, minors, or other authorized users to access Services through the account, the Account Owner authorizes Pluria and its third-party payment processor to store, verify, pre-authorize, place holds on, and charge the selected payment method for all amounts incurred under the account.

Such amounts may include booking fees, access fees, applicable taxes, cancellation fees, no-show fees, additional services, damages, penalties, adjustments, and any other amounts disclosed through the Platform or otherwise payable under these Terms.

Pluria may place payment holds, pre-authorizations, or temporary authorizations on the payment method before confirming, maintaining, or completing a booking. The amount actually charged may vary from the amount initially authorized if the booking is modified, extended, cancelled late, not used, or if additional fees, taxes, adjustments, or other amounts apply under the booking terms or these Terms.

If a payment fails, is reversed, is subject to a chargeback, or cannot be processed, Pluria may suspend or terminate the account, cancel pending bookings, deny access to Spaces, remove Team Members, or pursue any amounts owed, without limiting any other rights or remedies available to Pluria. All fees are non-refundable except as expressly stated in the Platform, required by applicable law, or agreed by Pluria in writing.

4.5. Cancellation Policy.

If you need to cancel a booking made via the Platform, you must do so within the cancellation period specified in the Platform, the applicable booking confirmation, or the applicable Service Agreement. Unless a different cancellation period is expressly displayed or agreed, the following cancellation periods will apply: (i) bookings for meeting rooms or other bookable rooms must be cancelled at least twenty-four (24) hours before the scheduled start time; (ii) coworking-space bookings must be cancelled at least two (2) hours before the scheduled start time; and (iii) bookings for work-ready cafés may be cancelled at any time before the scheduled start time, without any minimum advance-notice period.

Under an Enterprise subscription, late cancellations or failure to check in for a booking (“no-show”) may result in the forfeiture of the Flexible Points, credits, or usage units associated with that booking.

Under Pluria for Teams or other pay-per-use products, late cancellations or no-shows may result in charges to your payment method, including cancellation fees, no-show fees, or the full booking amount, as disclosed through the Platform at the time of booking or under the applicable cancellation policy.

4.6. Check-in and Check-out.

You agree to comply with Pluria's check-in and check-out procedures when accessing and leaving Spaces, which typically require using the Pluria Application and enabling location services on your mobile device. You must check-in upon arrival and check-out upon departure via the Pluria Application for usage to be accurately recorded. You must check in upon arrival and check out upon departure where required for your booking, Space, or Service model.

Failure to check in, check out, or follow the applicable access process may result in denial of access, inaccurate usage records, forfeiture of Flexible Points or credits, charges to your payment method, cancellation of the booking, or suspension of your Account.

4.7. External Guests.

Subject to availability, you may invite External Guests. If the cost is intended to be covered by your Employer's account ("Company-Funded Guest Access"), you must follow the request and approval process within the Platform, requiring authorization from a Client Administrator of your Employer. You may also have the option to purchase guest access using your own payment method or through a Pluria for Teams account. In that case, you authorize Pluria and its third-party payment processor to charge the applicable payment method for such guest access and any related fees, taxes, cancellation fees, no-show fees, or other amounts disclosed through the Platform.

You are responsible for the conduct of your guests while they are at a Space, including their compliance with these Terms, all Space rules, safety instructions, check-in and check-out requirements, and any damage, loss, injury, or other liability caused by them.

4.8. Headquarters Functionality.

If your Employer uses the Headquarters Functionality, you may use the Platform to view availability and book spaces within your Employer's own offices, subject to your Employer's internal policies and the Platform's features.

4.9. Analytics Portal.

If you are a Client Administrator, your access to and use of the Analytics Portal is subject to the confidentiality obligations and data usage restrictions outlined in the Service Agreement between Pluria and the Client that appointed you as the Client Administrator.

4.10. Café Access and Included Consumption.

Certain café Spaces may include limited “Included Consumption” as part of the Café Access experience. Included Consumption, if available, is ancillary and incidental to the right to access and work from the café Space. It is not a separate food, beverage, meal, voucher, reimbursement, allowance, in-kind benefit, cash-equivalent benefit, or independent right to consume food or beverages at Pluria’s expense.

Included Consumption has no separate price, cash value, refund value, redemption value, or transferable value. It may not be exchanged, accumulated, substituted for cash, refunded, transferred, or treated as a standalone benefit. Availability of Included Consumption may depend on the applicable café Space, Partner rules, menu availability, operating hours, and any limitations shown in the Platform.

4.11. Damage to Spaces.

You are responsible for any damage beyond ordinary wear and tear caused by you, your Team Members, guests, minors, or invitees to a Space or to any furniture, equipment, fixtures, amenities, or other property made available at the Space.

If you use Pluria for Teams, a self-service product, a pay-per-use product, or otherwise maintain a payment method with Pluria, you expressly authorize Pluria and its third-party payment processor to charge the payment method associated with your Account for the reasonable costs of repairing or replacing damaged property, together with any reasonable assessment, cleaning, administrative, access-restoration, or other costs directly resulting from the incident.

Before charging you, Pluria may review information reasonably available regarding the incident, including photographs, repair estimates, invoices, booking records, and information provided by you and the applicable Partner. Pluria will notify you of the charge, and you may dispute it within seven (7) calendar days by providing supporting information.

If the amount cannot be charged or remains unpaid, Pluria may suspend your Account, cancel pending bookings, deny access to Spaces, and pursue recovery of the outstanding amount. Pluria’s assistance in administering a damage charge does not make Pluria the owner, operator, manager, or insurer of the Space.

5. Acceptable Use and Code of Conduct

5.1. General Platform Use.

You agree not to use the Platform with the purpose or the effect of

1. Violating any applicable law, regulation, or rule.
2. Engaging in any fraudulent, deceptive, or misleading activity.
3. Infringing upon or violating the intellectual property rights or any other rights of Pluria or any third party.
4. Transmitting any viruses, worms, defects, Trojan horses, malware, or any items of a destructive nature.
5. Attempting to gain unauthorized access to the Platform, other users' Accounts, or Pluria's computer systems or networks.
6. Interfering with the proper working of the Platform or Services.
7. Using any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, "data mine", or in any way reproduce or circumvent the navigational structure or presentation of the Platform or its contents without Pluria's express prior written consent.

5.2. Code of Conduct within Spaces.

Regarding any Space offered in the Platform, you agree to:

1. Comply with all rules, policies, and procedures established by the Partner operating the Space, as communicated to you via the Platform or at the Space.
2. Use the Space and its amenities respectfully and solely for general office or work-related purposes.
3. Respect other occupants of the Space and maintain a professional demeanor. Keep noise levels reasonable, especially in shared work areas.
4. Maintain cleanliness in common areas and the specific workspace you use.
5. Refrain from making any alterations, additions, or improvements to the Space or its equipment/furniture.
6. Refrain from engaging in any illegal, hazardous, or immoral activities.
7. Be solely responsible for safeguarding your personal belongings, laptops, mobile phones, devices, bags, documents, valuables, confidential materials, and any other property brought by you or your guests into the Space. You must not leave such items unattended, and you acknowledge that unattended items are left at your own risk.
8. Report any damage you cause to the Space or its property immediately to the Partner and/or Pluria.
9. Cooperate with Partner personnel regarding access for maintenance, repairs, or emergencies.
10. Check in upon arrival and check out when leaving, where required by the Platform, Pluria, the applicable Partner, or the applicable booking process.
11. Familiarize yourself with, and comply with, emergency exits, emergency procedures, health and safety rules, access instructions, security procedures, and any other instructions communicated by the Partner or displayed at the Space.
12. Use the facilities, furniture, equipment, Wi-Fi, utilities, access systems, common areas, and amenities responsibly and only in accordance with their intended use.
13. Refrain from engaging in any illegal, hazardous, unsafe, disruptive, abusive, discriminatory, harassing, offensive, or immoral activities.

5.3. Personal Belongings.

You are solely responsible for all personal belongings, work equipment, laptops, mobile phones, devices, bags, documents, valuables, confidential materials, and other property that you or your guests bring into any Space. You must keep your belongings under your supervision and control at all times.

To the maximum extent permitted by law, neither Pluria nor, where applicable, your Employer, Client, Account Owner, team manager, or any other person or entity through whom you access the Services shall be responsible for any loss, theft, disappearance, damage, misuse, unauthorized access, disclosure, or compromise of any belongings, devices, documents, data, confidential materials, or valuables that you bring into, store, use, or leave unattended at a Space.

5.4. Personal Injury and Property Damage.

You are responsible for your own conduct, acts, omissions, negligence, misconduct, failure to follow Space rules, failure to follow emergency or safety instructions, and misuse of any Space, facilities, furniture, equipment, utilities, access systems, or amenities.

To the maximum extent permitted by law, you acknowledge and agree that neither Pluria nor, where applicable, your Employer, Client, Account Owner, team manager, or any other person or entity through whom you access the Services shall be responsible for any personal injury, illness, accident, property damage, loss, claim, cost, or expense arising out of or relating to your own conduct, acts, omissions, negligence, misconduct, breach of these Terms, failure to comply with Space rules, failure to follow emergency or safety instructions, or misuse of the Space or its facilities.

You are responsible for any damage you, your Team Members, minors, guests, or invitees cause to any Space, property, furniture, equipment, fixtures, systems, amenities, or other persons’ property while using the Services, and any resulting amounts may be charged or recovered in accordance with Section 4.11.

6. Intellectual Property Rights

6.1. Pluria's Ownership and Reservation of Rights.

You acknowledge and agree that the Platform, the Services, and all underlying technology, software, data, excluding your personal data provided by you or your Employer, but including aggregated/anonymized usage data and any data derived from Platform usage, content, including the visual interfaces, graphics, design, compilation, information, computer code, including source code and object code, products, software, services, and all other elements of the Platform and Services, trademarks, service marks, trade names, logos, trade dress, patents, copyrights, trade secrets, and all other intellectual property and proprietary rights therein or thereto (collectively, "Pluria IP") are the exclusive property of Pluria and its licensors, protected by intellectual property and other laws. All rights in and to the Pluria IP not expressly granted to you in these Terms are reserved by Pluria. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Pluria or its licensors, except for the licenses and rights expressly granted in Section 3.1 of these Terms.

6.2. Feedback.

If you provide Pluria with any suggestions, ideas, comments, improvements, recommendations, or other feedback regarding the Platform or Services ("Feedback"), you hereby grant Pluria a worldwide, perpetual, irrevocable, royalty-free, non-exclusive, sublicensable, and transferable license to use, reproduce, display, perform, distribute, modify, create derivative works based upon, and otherwise exploit such Feedback for any purpose (including for developing, improving, and marketing products and services) without restriction, attribution, or compensation to you. You agree that any such Feedback is non-confidential and that Pluria is under no obligation to use any Feedback. To the extent any Feedback may be deemed to create intellectual property rights, you agree to assign and hereby do assign all such rights to Pluria.

7. Third-Party Services and Links

7.1. Third-Party Spaces.

You acknowledge that the Spaces available through the Platform are owned, operated, and managed by independent third-party Partners, not by Pluria. Your use of any Space is subject to the rules and policies of the applicable Partner.

Pluria acts as a technology platform facilitating access to third-party Spaces. Pluria does not own, operate, manage, supervise, inspect, or control the Spaces, Partner personnel, other occupants, on-site services, emergency procedures, security arrangements, food or beverage services, or any equipment, furniture, fixtures, or amenities made available at the Spaces.

Pluria is not responsible for the condition, safety, security, legality, or quality of any Space, nor for the conduct of any Partner personnel or other occupants. To the maximum extent permitted by law, Pluria shall not be liable for any loss, theft, or damage to personal belongings, laptops, devices, valuables, or other property, nor for any personal injury, property damage, security incident, food or beverage issue, or other incident occurring at a Space, except to the extent liability cannot legally be excluded.

Where you access the Services through an Employer, Client, Account Owner, or team manager, you acknowledge that such Employer, Client, Account Owner, or team manager is not the owner, operator, manager, or controller of the Space and, to the maximum extent permitted by law, shall not be liable for incidents arising from your own acts, omissions, negligence, misconduct, failure to follow Space rules, or failure to follow emergency, safety, or operational instructions.

Any issues or disputes relating directly to the physical Space or services provided therein (other than booking/access via the Platform) should be addressed directly with the Partner, although you must also inform Pluria.

8. User Data

You are responsible for the accuracy of the personal data you provide for your Account. If you are a User authorized by an Employer, you acknowledge that your Employer may provide certain information about you to Pluria, as described in the Privacy Policy and the Service Agreement, to enable your use of the Services, and that your Employer may have access to certain data regarding your use of the Services via the Analytics Portal.

If you use Pluria for Teams or another self-service product, Pluria may process account, booking, payment, billing, usage, team-management, support, and related information as described in the Privacy Policy. If you are an Account Owner, you are responsible for ensuring that any personal data you provide about Team Members, guests, or other individuals is accurate and that you have the necessary rights, authority, and notices to provide such information to Pluria.

9. Termination and Suspension

9.1. Termination by Pluria.

Pluria may, in its sole discretion, suspend or terminate your access to and use of the Platform and your Account, immediately and without prior notice, for any reason, including but not limited to:

1. Your breach of these Terms;
2. A request from your Employer (if you are a User);
3. The termination or expiration of the Service Agreement between Pluria and your Employer;
4. Failed payments, invalid payment method, chargebacks, payment disputes, suspected payment fraud, or any other unpaid amounts owed to Pluria;
5. Misuse of Spaces, repeated no-shows, repeated late cancellations, breach of Partner rules, complaints from Partners, safety concerns, or conduct that may expose Pluria, Clients, Partners, Users, guests, or other persons to risk;
6. Any suspected fraudulent, abusive, unsafe, harmful, or illegal activity;
7. Extended periods of inactivity; or
8. To comply with legal requirements or protect the security, integrity, availability, reputation, or proper operation of the Platform, Services, Spaces, Partners, Clients, or Users.

9.2. Termination by You.

You may stop using the Platform at any time. If you are a User authorized by an Employer, your ability to use the Services is tied to your Employer's Service Agreement and your authorization status; simply deleting the application may not terminate your association with your Employer's account. You may request deletion of your Account by contacting Pluria at [email protected] or through account settings if available, subject to verification and any data retention obligations.

9.3. Effect of Termination.

Upon termination or suspension of your Account or access: (a) the license granted to you under these Terms will immediately terminate; (b) you must cease all use of the Platform and uninstall the Pluria Application; (c) Pluria may delete your Account information and data, subject to its Privacy Policy and legal retention requirements; and (d) provisions of these Terms that by their nature should survive termination, such as IP ownership, disclaimers, liability limitations, indemnification, governing law, shall survive.

10. Disclaimers of Warranties

10.1. Platform "As Is".

THE PLATFORM AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. YOUR USE OF THE PLATFORM AND SERVICES IS AT YOUR SOLE RISK.

10.2. Disclaimer of Implied Warranties.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PLURIA EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, AND NON-INFRINGEMENT, AND WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

10.3. No Guarantee of Performance.

PLURIA DOES NOT WARRANT THAT THE PLATFORM OR SERVICES WILL MEET YOUR REQUIREMENTS, OPERATE WITHOUT INTERRUPTION, ACHIEVE ANY INTENDED RESULT, BE COMPATIBLE OR WORK WITH ANY OTHER SOFTWARE, APPLICATIONS, SYSTEMS, OR SERVICES, BE SECURE, ACCURATE, COMPLETE, FREE OF HARMFUL CODE, OR ERROR-FREE, OR THAT ERRORS OR DEFECTS WILL BE CORRECTED.

10.4. Disclaimer Regarding Spaces.

AS STATED IN SECTION 7.1, PLURIA DOES NOT OWN, OPERATE, OR CONTROL THE SPACES. PLURIA MAKES NO WARRANTIES OR REPRESENTATIONS WHATSOEVER REGARDING THE SPACES, INCLUDING THEIR EXISTENCE, QUALITY, SAFETY, SUITABILITY, LEGALITY, CONDITION, OR AVAILABILITY, OR THE CONDUCT OF PARTNERS OR OTHER PERSONS AT THE SPACES. ALL SUCH RISKS ARE BORNE BY YOU AND/OR YOUR EMPLOYER.

11. Limitation of Liability

11.1. Exclusion of Certain Damages.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PLURIA OR ITS AFFILIATES, OR ANY OF ITS OR THEIR RESPECTIVE LICENSORS OR SERVICE PROVIDERS, BE LIABLE TO YOU FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE PLATFORM OR SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF PLURIA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.2. Limitation on Direct Damages.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PLURIA'S TOTAL AGGREGATE LIABILITY TO USERS OR CLIENT ADMINISTRATORS IN THEIR INDIVIDUAL CAPACITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE PLATFORM, OR THE SERVICES, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100.00) OR THE AMOUNTS, IF ANY, YOU PAID DIRECTLY TO PLURIA FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

11.3. Liability to Client Entity.

Pluria's liability to any employer that authorized your use of the platform is governed exclusively by the terms of the Service Agreement between Pluria and that employer.

Pluria’s liability to any Pluria for Teams Account Owner or other self-service customer is governed by these Terms and any payment terms, booking terms, order terms, cancellation policies, or other terms presented through the Platform.

11.4. Basis of Bargain.

The limitations and exclusions in this section 11 apply even if any remedy fails of its essential purpose and reflect an agreed-upon allocation of risk between you and Pluria.

11.5. No Liability for User-Caused Incidents or Personal Belongings.

To the maximum extent permitted by law, neither Pluria nor its affiliates, nor any Employer, Client, Account Owner, or team manager through whom you access the Services, shall be liable for any claim, loss, damage, injury, cost, expense, or liability arising out of or relating to your own acts, omissions, negligence, misconduct, breach of these Terms, failure to follow Space rules, failure to follow emergency or safety instructions, misuse of the Space or its facilities, or failure to safeguard your personal belongings.

You acknowledge that you are solely responsible for safeguarding any laptops, mobile phones, devices, bags, documents, valuables, confidential materials, and other property brought into a Space by you or your guests, and that leaving such items unattended is at your own risk.

12. Indemnification

You agree to defend, indemnify, and hold harmless Pluria, its affiliates, officers, directors, employees, agents, licensors, partners and, where applicable, the Employer, Client, Account Owner, or team manager through whom you access the Services ("Pluria Indemnitees") from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to reasonable attorney's fees) arising from:

1. your access to or use of the Platform or Services;
2. your violation of any term of these Terms;
3. your violation of any third-party right, including without limitation any intellectual property right, privacy right, or right related to the use of a Space;
4. your conduct within any Space, including any personal injury, illness, accident, property damage, or damage to property or injury to persons caused by you, your Team Members, minors, guests, or invitees;
5. your failure to comply with Space rules, emergency procedures, safety instructions, access instructions, check-in or check-out requirements, or Partner policies;
6. any loss, theft, or damage involving personal belongings, laptops, devices, valuables, documents, or other property brought by you, your Team Members, minors, guests, or invitees into a Space;
7. any amounts incurred, bookings made, charges authorized, or payment obligations arising under your Account, including amounts incurred by Team Members, minors, guests, or invitees whom you authorize to use the Services; or
8. your violation of any applicable law or regulation.

Pluria reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims.

13. Governing Law and Dispute Resolution

13.1. Governing Law.

These Terms and any dispute arising out of or related to them or the Platform or Services will be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles.

13.2. Dispute Resolution with Users.

PLEASE READ THIS SECTION CAREFULLY. IT MAY SIGNIFICANTLY AFFECT USERS’ LEGAL RIGHTS, INCLUDING THE USERS’ RIGHT TO FILE A LAWSUIT IN COURT.

All claims arising out of or relating to these Terms, including their formation, performance, and breach, the parties' relationship with each other, and/or the Users’ use of the Platform shall be finally settled by binding arbitration administered by the American Arbitration Association (AAA) in accordance with the provisions of its Consumer Arbitration Rules, excluding any rules or procedures governing or permitting class actions. Unless the parties to the dispute agree otherwise within 15 days of the receipt of the notice of dispute, the AAA shall appoint the sole arbitrator. The sole arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability, or formation of these Terms, including, but not limited to, any claim that all or any part of these Terms is void or voidable. The sole arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator's award shall be in writing shall be binding on the parties and may be entered as a judgment in any court of competent jurisdiction. The parties further agree that any arbitration shall be conducted in their individual capacities only and not as a class action or other representative action, and the parties expressly waive their right to file a class action or seek relief on a class basis.

13.3. Dispute Resolution with Clients.

Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, which involves a Client entity or a Client Administrator acting in their capacity on behalf of a Client, or a Pluria for Teams Account Owner acting on behalf of a company, organization, professional team, business, or other entity, shall be determined by arbitration in Wilmington, Delaware before one arbitrator. Unless the parties to the dispute agree otherwise within 15 days of the receipt of the notice of dispute, the AAA shall appoint the sole arbitrator. The arbitration shall be administered by the American Arbitration Association (AAA) pursuant to its Commercial Arbitration Rules. Judgment on the Award may be entered in any court having jurisdiction. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction.

13.4 Exception for Recovery of Unpaid Fees.

Notwithstanding the foregoing, Pluria reserves the right, at its sole discretion, to initiate proceedings in a court of competent jurisdiction for the primary purpose of recovering any unpaid fees or other amounts owed by a Client, Account Owner, User, Team Member, or other person to Pluria under the Service Agreement, these Terms, any Pluria for Teams arrangement, any booking, or any payment terms presented through the Platform, or to seek injunctive relief in circumstances where Pluria deems it necessary to protect its intellectual property rights, confidential information, Platform, Services, Partners, Clients, Users, or business interests. In such instances, Pluria is not obligated to first pursue arbitration for such specific claims.

14. Modifications to these Terms

Pluria reserves the right, in its sole discretion, to modify these Terms at any time. If we make material changes to these Terms, we will provide notice through the Platform (e.g., via the Pluria Application or by posting the updated Terms on our website) or by other means (e.g., email). We will also update the "Last Updated" date at the top of these Terms. By continuing to access or use the Platform after the modifications become effective, you agree to be bound by the revised Terms. If you do not agree to the revised Terms, you must stop accessing and using the Platform.

15. General Legal Terms

15.1. Entire Agreement.

These Terms, together with the Privacy Policy and any other policies or guidelines incorporated by reference, constitute the entire agreement between you and Pluria regarding your use of the Platform, superseding any prior agreements between you and Pluria on this subject.

If you access the Platform through an Employer or Enterprise Client, the applicable Service Agreement will prevail over these Terms solely with respect to the commercial relationship, fees, and liability between Pluria and that Employer or Enterprise Client. If you access the Platform through Pluria for Teams or another self-service product, these Terms, together with the applicable order flow, booking confirmation, payment terms, cancellation policy, and workspace-specific rules presented through the Platform, govern the contractual relationship between you and Pluria.

Any agreement for Private Office or other separately agreed services will prevail over these Terms only to the extent expressly applicable and only in the event of a direct conflict.

15.2. Severability.

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if modification is not possible, it shall be severed, and the remaining provisions shall continue in full force and effect.

15.3. Waiver.

Pluria's failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Pluria.

15.4. Assignment.

You may not assign or transfer these Terms or your rights or obligations hereunder, by operation of law or otherwise, without Pluria's prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and void. Pluria may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

15.5. Notices.

Any notices or other communications permitted or required hereunder, including those regarding modifications to these Terms, will be in writing and given by Pluria (i) via email (to the address associated with your Account); or (ii) by posting to the Platform. For notices made by email, the date of receipt will be deemed the date on which such notice is transmitted.

15.6. Contact Information.

If you have any questions about these Terms or the Platform, please contact Pluria at [email protected] or via the support channels within the Platform.